1. Data controller
The data controller responsible for this website is:
Bochumer Versicherungsverein auf Gegenseitigkeit
Wieschermühlenstraße 19
44791 Bochum, Deutschland
Phone: +49 234 912831 60
Email: support@bv-ag.org
2. Information we collect
We collect limited information depending on how you use this website:
- Contact form data: name, email address, optional phone number, selected topic, and the content of your message.
- Technical data: standard web server logs such as IP address, browser type, pages visited, and timestamps, used for security and basic site performance.
- Cookie data: information stored via cookies, as described in our Cookie Policy, based on your preferences.
We do not collect financial account details, government identification numbers, or health information through this website.
3. How we use information
Information you provide is used to:
- Respond to questions submitted through the contact form;
- Maintain the security and proper functioning of the website;
- Understand, in aggregate, how the website is used, where analytics cookies are accepted;
- Comply with applicable legal obligations.
We do not use information collected here to sell insurance products, and we do not use it for automated decision-making that produces legal effects.
4. Legal basis for processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data on the following bases: your consent (for example, when submitting the contact form or accepting optional cookies), our legitimate interest in maintaining a secure and functional website, and compliance with legal obligations where applicable.
5. Sharing of information
We do not sell personal information. We may share limited information with:
- Service providers who help operate this website (such as hosting providers), under appropriate confidentiality obligations;
- Authorities, where required by law.
We do not share contact form submissions with insurance companies, funeral service providers, or marketing partners.
6. Cookies and similar technologies
This website uses cookies for essential functionality and, with your consent, for analytics purposes. Full details, including how to manage your preferences, are available in our Cookie Policy.
7. Data retention
Contact form submissions are retained only as long as needed to respond to your enquiry and for a reasonable period afterward for record-keeping, after which they are deleted or anonymised. Server logs are typically retained for a limited period for security purposes.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to certain processing, and to request data portability. You may also have the right to withdraw consent at any time and to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details in Section 1.
9. Security
We use reasonable technical and organisational measures to protect information submitted through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
This website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
12. Contact
For questions about this Privacy Policy or how your information is handled, contact us at support@bv-ag.org or +49 234 912831 60.